We accept Visa, MasterCard, American Express, and PayPal. While our website is secured by SSL technology, you may also place your order via telephone. You can reach Customer Service at 888-530-9846, Monday through Friday, 10 AM to 7 PM Pacific Standard Time.
* Because of the COVID-19 pandemic, there may be unforeseen delays on the part of our carriers. Please see our COVID-19 Update page for more information.*
We ship with USPS and UPS for domestic and international orders. For domestic orders, we offer the following shipping options:
- USPS First Class with Tracking and Delivery Confirmation (domestic only, 7-10 days), Free for purchases $50 and up, otherwise flat rate of $4
- USPS Priority 3-Day, $8
- UPS Ground (5-7 business days), $15
- UPS 2nd Day, $30
For International orders, we offer the following shipment options. Please note, there may be local customs, duties and/or taxes imposed by the destination country upon delivery. Catherine Weitzman Jewelry is not made aware of these charges when shipping, and the recipient is responsible for payment.
- USPS Priority International (varies by country, approx. 2-3 weeks), $35
- UPS International Worldwide Saver (approx. 5 business days), $100
- Fedex International (approx. 7 business days), $60
While most of the jewelry available on our website is in stock, some pieces may require longer delivery times. If you need your order by a specific date, please indicate this in the special instructions section of the order form and we will do our best to accommodate you. If you have ordered an item that is not available or delayed, you will be notified via email.
Because our jewelry is handmade, special orders are available. Please contact the studio if you are interested customizing chain lengths, stone colors, or if you have other special requests. Rose gold is available upon request and is considered a custom order. Please allow 4 to 6 weeks for custom orders. Special orders are not returnable.
Discounts cannot be combined. Discounts are not valid during promotional offers nor can they be applied to final sale items.
We want you to be completely satisfied with your online purchase. If for any reason you are not, you may return it within fourteen (14) days upon receipt for a refund, less shipping costs. We are unable to refund shipping charges on returned items. Items must be returned unworn and in original condition. Sale items are non-returnable. Please contact us first at 888-530-9846 or email@example.com before sending in your return.
Our return address is:
P.O. Box 30858
Honolulu, HI 96820
To expedite processing of your refund, please include your Order number with your return. Insufficient information may lead to a delay in processing your return. Once your return is processed, you will receive notification by email.
For your protection, we recommend sending your returns via a traceable carrier and in a box or well-padded envelope. We are not responsible for merchandise lost or damaged while in transit to us.
'Free Gift' Return Policy
The 'Free Gift' is based on the total of your order at the time of a Promotion. If you return an item which contributed to your receiving a free gift and as a result fall below the qualifying earning threshold for the relevant Promotion, your return value will be reduced in an amount equal to the corresponding value of the free gift at the time of purchase.
Catherine Weitzman stands behind the quality and craftsmanship of all our jewelry. If jewelry purchased through our website requires repair within one (1) year based on normal usage, please contact us to obtain a Repair Authorization Number and send us the item with your receipt. If charges apply, you will be notified prior to beginning the repair. Please allow up to 3 to 4 weeks for repairs. Products purchased through our retailers must be returned to the retailer to process the repair. For repairs, please contact firstname.lastname@example.org.
All order information sent to our website is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology. With SSL implemented on both your computer and our server, information sent via the Internet can be trusted to arrive privately and unaltered. However, in order for SSL security to work, you must use an SSL-enabled browser. Most browsers (Internet Explorer, Safari, Opera, Firefox, etc.), version 3.x and later, support SSL.
Catherine Weitzman is committed to using reused and recycled materials and responsible suppliers wherever possible. Items from nature are found - never taken - and all our metal and chain is recycled. Our gold plating company also recycles metal and uses an environmentally-friendly water filtration system.
Please contact us at email@example.com with any questions about our policies.