Policies

Payment

We accept Visa, MasterCard, American Express, and PayPal. While our website is secured by SSL technology, you may also place your order via telephone. You can reach Customer Service at 888-530-9846, Monday through Friday, 10 AM to 6 PM Pacific Standard Time.

Shipping

For domestic (U.S.) orders, we offer the following shipping options:

    • USPS Ground Advantage with Tracking and Delivery Confirmation  (5-7 days), Free for purchases $70 and up, otherwise flat rate of $5.50

    • USPS Priority Mail (3-Day), $10.50

    • UPS Ground  (5-7 business days),  $25

    • UPS 2nd Day Air, $50

For International orders, we offer the following shipment options.    Please note, there may be local customs, duties and/or taxes imposed by the destination country upon delivery. Catherine Weitzman Jewelry is not made aware of these charges when shipping, and the recipient is responsible for payment.

    • USPS First Class Mail International (Canada only), 10-15 business days, $15.00

    • USPS Priority Mail International (Canada only), 7-10 days, $29.00 

    • USPS Priority Mail International (Rest of the World), approx. 2-3 weeks, $40

    • UPS International Worldwide Saver (approx. 5 business days), $130

    • Fedex International (approx. 7 business days), $70

Delivery times are approximate delivery times and are dependent on the specific carrier (USPS, UPS, FedEx).  Please check with the carrier directly for more exact delivery information.  

While most of the jewelry available on our website is in stock, some pieces may require longer delivery times. If you need your order by a specific date, please indicate this in the special instructions section of the order form and we will do our best to accommodate you. If you have ordered an item that is not available or delayed, you will be notified via email. 

Custom Orders / Special Orders

Because our jewelry is handmade, custom orders are available.  Do you have something special you want to put in our shaker settings? Let’s try it! Customers in the past have sent us pieces of wedding dresses, pressed flowers from sentimental bouquets, stones, shells - we can do a lot! Contact the studio if you are interested in customizing chain lengths, stone colors, or if you have other special requests.  Please allow up 4-6 weeks for delivery. Custom/special orders are specially made for you and are not returnable.

Discounts

Discounts cannot be combined.  Discounts are not valid during promotional offers nor can they be applied to final sale items.

Returns

We want you to be completely satisfied with your online purchase.  If for any reason you are not, you may return it within fourteen (14) days upon receipt for a refund, less shipping costs.  We are unable to refund shipping charges on returned items.  Items must be returned unworn and in original condition. Sale items are non-returnable. Please contact us first at 888-530-9846 or sales@catherineweitzman.com before sending in your return. 

Our return address is:

Catherine Weitzman
Attn: RETURNS
P.O. Box 30858
Honolulu, HI 96820

To expedite processing of your refund, please include your Order number with your return.  Insufficient information may lead to a delay in processing your return. Once your return is processed, you will receive notification by email.  

For your protection, we recommend sending your returns via a traceable carrier and in a box or well-padded envelope.  We are not responsible for merchandise lost or damaged while in transit to us.  

Repairs

Catherine Weitzman stands behind the quality and craftsmanship of all our jewelry. If jewelry purchased through our website requires repair within one (1) year based on normal usage, please contact us to obtain a Repair Authorization Number and send us the item with your receipt. If charges apply, you will be notified prior to beginning the repair. Please allow up to 3 to 4 weeks for repairs. Products purchased through our retailers must be returned to the retailer to process the repair.   For repairs, please contact sales@catherineweitzman.com and indicate "Repair" on the subject line. 

Security

All order information sent to our website is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology. With SSL implemented on both your computer and our server, information sent via the Internet can be trusted to arrive privately and unaltered. However, in order for SSL security to work, you must use an SSL-enabled browser. Most browsers (Internet Explorer, Safari, Opera, Firefox, etc.), version 3.x and later, support SSL.

Mobile Terms of Service

Last updated: July 28, 2025

The Catherine Weitzman Jewelry mobile message service (the "Service") is operated by Catherine Weitzman Jewelry (“Catherine Weitzman Jewelry”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Catherine Weitzman Jewelry’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Catherine Weitzman Jewelry through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Catherine Weitzman Jewelry. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18557431267 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Catherine Weitzman Jewelry mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18557431267 or email send@catherineweitzman.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Privacy

We do not sell, share, or trade any of your information to any third party. We use cookies to store visitor preferences, record session information such as products added to the shopping cart, and record historical activity in order to provide you better service when you return to our website. The information we collect is used to improve your shopping experience, notify you about updates to our site, or to contact you regarding promotions, new products or upcoming events. We do not make your email addresses available to other organizations for commercial purposes.

Green Policy

Catherine Weitzman is committed to using reused and recycled materials and responsible suppliers wherever possible.  Items from nature are found - never taken - and all our metal and chain is recycled.  Our gold plating company also recycles metal and uses an environmentally-friendly water filtration system.

Please contact us at sales@catherineweitzman.com with any questions about our policies.